Our orders ship from Brisbane,Australia

At the moment, we're spreading the love only within Australia. We appreciate your understanding and hope to serve you locally soon!

We're proud of our super speedy shipping! Even during the busy holiday season, we shipping orders within 1-2 days.

Most orders deliver within 3 to 5 business days.

You will receive a shipment notification email with tracking once your order ships.

In calculating estimated order arrival, consider only business days (Saturday, Sunday, or holidays are not shipping days). We unfortunately cannot guarantee our carriers' performance against unexpected delays, especially during the busy holiday shipping season.

Our team begins processing orders quickly (so you can get your order fast!) so unfortunately, we're unable to make order edits or cancellations

We appreciate your understanding that, unfortunately, we do not offer returns or refunds.

Our commitment is to provide you with quality products and we strive to ensure your satisfaction through detailed product descriptions and transparent information.

Sick Nellie dolls are machine washable using cold water on a delicate wash setting. To take extra care place your doll in a mesh laundry bag to keep safe, separate and in shape